Shipment Policy

Effective Date: January 8, 2025

At Giraglasnii, we are committed to ensuring that your order is processed and delivered to you as quickly and efficiently as possible. This Shipment Policy outlines the terms and conditions regarding shipping, delivery, and associated fees for purchases made on our website or in-store. By placing an order, you agree to the terms outlined in this policy.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs. Delivery times are estimates based on the shipping carrier and destination. The actual delivery time may vary due to factors such as product availability, carrier delays, and unforeseen circumstances.

  • Domestic Shipping (U.S.):

    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day
    • Shipping times are calculated based on business days, excluding weekends and holidays.

  • International Shipping:

    • Delivery times for international orders depend on the destination and customs processing. Typically, international shipments can take 7-21 business days for delivery.

Please note that shipping times may vary, especially during peak seasons (e.g., holidays) or due to external factors like weather disruptions or customs delays.

2. Shipping Costs

Shipping fees are calculated at checkout based on the weight and size of your order, as well as the shipping destination. Shipping costs are displayed before you finalize your order.

  • Free Shipping: We offer free standard domestic shipping on orders over $100 within the United States.
  • International Orders: International shipping fees are calculated based on the destination and order weight. Additional customs duties, taxes, and import fees may apply.

3. Order Processing

Orders are typically processed and shipped within 2-3 business days from the time we receive your order. However, processing times may vary depending on product availability. Orders are processed during normal business hours, Monday through Friday, excluding weekends and holidays.

If any items are backordered or unavailable, we will notify you and provide an estimated shipping date or offer an alternative product.

4. Shipping Carrier

We use reputable shipping carriers, including:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • FedEx
  • DHL (for international shipments)

We will select the most suitable carrier for your order based on size, destination, and delivery speed.

5. Tracking Your Order

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

Please note that it may take 24-48 hours after shipment for tracking information to be updated.

6. Address Accuracy

To ensure that your order is delivered correctly and on time, please verify that your shipping address is accurate before completing your purchase. Giraglasnii is not responsible for delays or additional charges caused by incorrect or incomplete shipping information. If an address is incorrect, please contact us as soon as possible so we can make any necessary changes before the order ships.

7. Shipping Restrictions

  • Domestic Shipping: We currently ship to all U.S. states and territories.
  • International Shipping: We offer international shipping to a variety of countries. However, there may be certain shipping restrictions or limitations based on the destination. For more information on international shipping availability, please contact our customer service team.

8. International Orders and Customs

  • Customs Duties and Taxes: For international orders, customs duties, taxes, and other fees may apply upon delivery. These charges are not included in the shipping cost at checkout and are the responsibility of the customer. Please check with your local customs office for further details on import fees.

  • Customs Delays: Occasionally, shipments may be delayed due to customs processing. While we strive to ensure timely delivery, Giraglasnii is not responsible for delays caused by customs or other issues beyond our control.

9. Damaged or Lost Shipments

We take great care in packing and shipping your order. However, in rare instances, shipments may be damaged or lost during transit.

  • Damaged Items: If your item arrives damaged, please contact us immediately at info@giraglasnii.com or call (818) 368-6942. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.

  • Lost Shipments: If your shipment does not arrive within the estimated delivery time frame, please contact us. We will initiate an investigation with the shipping carrier. If the carrier confirms that the shipment is lost, we will assist you in filing a claim and offer a replacement or refund as needed.

10. Refused Shipments

If you refuse delivery of a package, you will be responsible for any return shipping fees, as well as any additional costs incurred as a result of the refusal. You will also be responsible for restocking fees (if applicable) and may be subject to a deduction from your refund if the package is returned in damaged or unsellable condition.

11. Shipping Insurance

If you wish to add shipping insurance to your order, please contact us prior to completing your purchase. We recommend this option for high-value items, as it will provide protection in case of damage or loss during shipping.

12. Changes to the Shipment Policy

We may update or revise this Shipment Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top will be updated accordingly. By continuing to use our website or make purchases, you agree to be bound by the updated Shipment Policy.

Contact Us

If you have any questions about our Shipment Policy or need assistance with shipping-related issues, please don’t hesitate to contact us:

Giraglasnii
16830 Kingsbury St, Granada Hills, California
Phone: (818) 368-6942
Email: info@giraglasnii.com
Website: www.giraglasnii.com