Return and Exchange Policy – GIRAGLASNII

EFFECTIVE DATE: MARCH 5, 2025

At GIRAGLASNII, we want to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we offer a hassle-free return and exchange policy. Please read the following terms and conditions for returning or exchanging products. By purchasing from GIRAGLASNII, you agree to the terms outlined in this policy.

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, the following conditions must be met:

✔ The product must be unused, in its original condition, and with all tags and packaging intact.
✔ The item must be returned with all accessories, manuals, warranty cards, and packaging.
✔ The return request must be made within 30 days of receiving your order.
✔ The product must not show signs of wear, damage, or misuse.
✔ Items purchased on sale, clearance, or as final sale are non-returnable unless defective.

2. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded:

✔ Final sale or clearance items
✔ Personalized or custom-made products
✔ Gift cards and promotional items
✔ Used, altered, or damaged items due to improper use

If an item does not meet these conditions, it will be returned to the customer at their expense.

3. RETURN PROCESS

To initiate a return, follow these steps:

Step 1: Request a Return Authorization (RA) Number
✔ Email info@giraglasnii.com within 30 days of receiving your order.
✔ Provide your order number, product details, and the reason for the return.
✔ Our team will review your request and issue a Return Authorization (RA) Number if eligible.

Step 2: Package the Item Securely
✔ Place the item in its original packaging with all accessories, tags, and documentation.
✔ Use a sturdy shipping box to ensure the product is protected during return shipping.
✔ Clearly write the Return Authorization (RA) Number on the package.

Step 3: Ship the Return
✔ Ship the package using a reliable courier service with tracking and insurance (e.g., UPS, FedEx, DHL).
✔ The customer is responsible for return shipping fees unless the item is defective or incorrect.
✔ GIRAGLASNII is not responsible for lost or damaged returns, so we recommend fully insuring the package.

Step 4: Inspection & Refund Processing
✔ Once received, our team will inspect the item within 5-7 business days.
✔ If the return is approved, we will process a refund or exchange based on your preference.

4. REFUND POLICY

Refunds will be processed under the following conditions:

✔ Approved refunds will be credited to the original payment method used for the purchase.
✔ Refunds may take 7-10 business days to appear in your account, depending on your payment provider.
✔ Shipping fees, customs duties, and insurance costs are non-refundable.
✔ If the returned item does not meet return conditions, it will be sent back to the customer without a refund.

5. EXCHANGES

We offer exchanges for eligible returns under the following conditions:

✔ The exchange request must be made within 30 days of receiving the product.
✔ The item must be unused and in its original condition.
✔ If the new item has a higher value, the customer must pay the price difference.
✔ If the new item has a lower value, the difference will be refunded to the original payment method.

6. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order:

✔ Email info@giraglasnii.com with your order number, photos of the damage, and a description of the issue.
✔ We will provide a prepaid return label for defective or incorrect items.
✔ A replacement item will be sent once we receive and inspect the returned product.

7. ORDER CANCELLATION POLICY

✔ Orders can be canceled within 24 hours of purchase for a full refund.
✔ After 24 hours, cancellations may be subject to a 10% restocking fee if the order has been processed or shipped.
✔ Custom or personalized orders cannot be canceled once production begins.

To cancel an order, email info@giraglasnii.com with the subject “Order Cancellation Request.”

8. INTERNATIONAL RETURNS

✔ International customers are responsible for return shipping fees, duties, and taxes.
✔ GIRAGLASNII is not responsible for customs fees on returned items.
✔ Refunds will be processed in USD and may be subject to exchange rate fluctuations.

9. CONTACT INFORMATION

For any return or refund inquiries, please contact us at:

📍 Address: 16830 Kingsbury St, Granada Hills, California
📞 Phone: (818) 368-6942
📧 Email: info@giraglasnii.com
🌎 Website: https://giraglasnii.com