Sales Policy – GIRAGLASNII

EFFECTIVE DATE: MARCH 5, 2025

At GIRAGLASNII, we are committed to offering the highest quality fitness and sports equipment while providing an exceptional shopping experience for our customers. This Sales Policy outlines the terms and conditions governing purchases made on our website and in-store. By making a purchase from GIRAGLASNII, you agree to the terms set forth in this policy.

1. PRODUCT AVAILABILITY

We strive to ensure that all products listed on our website are available for purchase. However, product availability may fluctuate due to demand or inventory issues. If a product becomes temporarily out of stock or unavailable after placing your order, we will notify you promptly and offer the following options:
✔ Backorder: If the item is expected to restock soon, we will place your order on backorder and ship it once it is available.
✔ Substitution: If the product is permanently out of stock, we will offer a comparable alternative of equal or greater value.
✔ Refund: If the item is no longer available and no suitable alternative is found, we will issue a full refund to your original payment method.

2. ORDER PROCESSING AND PAYMENT

  • Order Confirmation: After placing an order, you will receive an email confirming your order details. This email serves as an acknowledgment of your order, but it does not mean your order has been processed. Once your payment is confirmed and the order is ready for shipment, you will receive a shipping confirmation email.
  • Payment Methods: We accept a variety of payment methods, including all major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. Payments are processed when you place the order.
  • Pricing: All prices listed on GIRAGLASNII are in U.S. dollars (USD). Prices may change without notice, but the price at the time of your order will be the final price charged.
  • Payment Authorization: Your payment is authorized when you place your order, but your account will only be charged once the order is processed and ready for shipment. If your payment is declined, we will notify you and your order will not be processed until we receive valid payment details.

3. SHIPPING AND DELIVERY

  • Shipping Methods: We offer a variety of shipping methods to meet your needs. Shipping fees will be calculated during checkout based on the size, weight, and destination of your order.
  • Processing Time: Orders are generally processed within 1-2 business days. During busy periods, such as holidays or sales, processing may take longer. If there is a delay, we will notify you promptly.
  • Shipping Time: After processing, the time it takes for your order to arrive depends on the shipping method chosen. Standard shipping typically takes 5-7 business days for domestic orders, while expedited shipping typically takes 2-3 business days. International shipping times vary depending on the destination country.
  • Shipping Delays: GIRAGLASNII is not responsible for delays caused by external factors such as weather, customs procedures, or shipping carrier issues. However, we will keep you informed about any delays and assist you in tracking your shipment.

4. RETURNS AND EXCHANGES

  • Return Eligibility: We accept returns within 30 days of receiving your order, provided the items are unused, in their original condition, and in the original packaging. For more details, please refer to our Return and Exchange Policy.
  • Exchanges: We offer exchanges for eligible returns under the following conditions: the item must be unused, in its original condition, and returned within 30 days of receiving your order. If the new item has a higher value, you will need to pay the price difference.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will arrange for a return, exchange, or full refund.

5. PRICE ERRORS

While we make every effort to ensure that the prices on our website are accurate, errors may occur. If we discover a pricing error on an item you’ve ordered, we will notify you as soon as possible. We reserve the right to cancel or adjust the order to reflect the correct price. You will be given the option to proceed with the corrected price or cancel your order.

6. TAXES AND DUTIES

  • Sales Tax: Sales tax will be applied to orders based on the shipping address provided. The applicable sales tax will be calculated during checkout and added to your order total.
  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees imposed by their local government. These charges are not included in the price of the product or shipping fees and will be collected by the customs authorities upon delivery.

7. GIFT CARDS AND PROMOTIONS

  • Gift Cards: GIRAGLASNII offers gift cards that can be redeemed for products both online and in-store. Gift cards cannot be exchanged for cash or refunded.
  • Promotions: Promotional codes, discounts, and other offers may be available from time to time. These promotions cannot be combined with other discounts unless specifically stated. They are subject to specific terms and conditions.

8. CUSTOMER SERVICE AND SUPPORT

We are committed to providing excellent customer service. If you have any questions or need assistance with your order, please contact us at:

📍 Address: 16830 Kingsbury St, Granada Hills, California
📞 Phone: (818) 368-6942
📧 Email: info@giraglasnii.com
🌎 Website: https://giraglasnii.com

9. CHANGES TO THIS SALES POLICY

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or make purchases after these changes, you accept the revised terms.