Sales Policy

Effective Date: January 8, 2025

At Giraglasnii, we are committed to providing our customers with high-quality sports equipment and exceptional service. This Sales Policy outlines the terms and conditions governing the sale of products through our website and store. By making a purchase with us, you agree to the following terms.

1. Product Availability

All products listed on our website and in-store are subject to availability. We strive to ensure that our inventory is up to date, but due to demand, stock levels may fluctuate. In the event that an item you ordered is out of stock or unavailable, we will notify you as soon as possible and provide you with the option to either select an alternative product or cancel the order for a full refund.

2. Pricing

All prices displayed on our website are in U.S. dollars and are subject to change without notice. Prices may vary between in-store and online purchases, and we reserve the right to adjust prices in the event of errors or unforeseen changes in costs.

  • Sales Tax: Sales tax is applied to all orders as required by law. The applicable tax rate will be calculated at checkout based on the shipping address.

  • Discounts and Promotions: From time to time, we may offer discounts, sales, or promotions. These promotions are valid for a limited time and may have specific terms and conditions. Discounts cannot be applied to past purchases and are not redeemable for cash.

3. Order Confirmation

Once you place an order with us, you will receive an email confirming the details of your order. Please review this email carefully to ensure all the information is correct, including the items, quantities, and shipping address. If you find any errors, please contact our customer service team at info@giraglasnii.com immediately to make any necessary changes.

4. Payment Methods

We accept a variety of payment methods, including:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, and others
  • PayPal: PayPal payments are accepted for online orders.
  • Gift Cards: We accept Giraglasnii gift cards as payment in-store and online.

Payment will be processed at the time of purchase, and orders will not be shipped until payment has been successfully processed.

5. Shipping and Delivery

We offer both domestic and international shipping. Shipping charges are calculated based on the weight and size of your order, as well as the shipping destination. You will be informed of the shipping charges during checkout before confirming your order.

  • Domestic Shipping: We aim to ship all orders within 2-3 business days of receiving the order. Delivery times may vary depending on your location and the shipping method selected.

  • International Shipping: For international orders, additional customs duties, taxes, or import fees may apply. These fees are the responsibility of the customer and are not included in the cost of shipping at checkout. Please check with your local customs office for more information.

We use reliable shipping carriers to ensure timely delivery. However, we are not responsible for delays caused by the shipping carrier or any unforeseen circumstances, including natural disasters or other events outside of our control.

6. Order Cancellation

Orders can be canceled within 24 hours of placing the order, provided the order has not been processed or shipped. After this period, cancellations may not be possible. If you wish to cancel an order, please contact us immediately at info@giraglasnii.com or call (818) 368-6942.

7. Return and Refund Policy

Please refer to our Refund and Returns Policy for detailed information on how to return items and receive a refund. We offer a 30-day return window for most items (with some exceptions), provided the products are in new, unused condition.

  • Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately for a replacement or refund. We will cover the return shipping costs for defective products.

8. Warranty

Many of our products come with a manufacturer’s warranty. Please refer to the specific product’s warranty terms for details. If you experience issues with a product covered by a warranty, please contact us, and we will assist you in processing a warranty claim.

9. Product Information and Accuracy

We make every effort to ensure the information on our website, including product descriptions, specifications, and pricing, is accurate. However, we do not guarantee that all information is always complete, accurate, or error-free. We reserve the right to correct any errors or omissions and to update or modify product information at any time without prior notice.

10. Customer Service

Our goal is to provide the best customer experience possible. If you have any questions or concerns about your order, products, or our sales policy, please don’t hesitate to reach out to us. Our customer service team is available to assist you.

You can contact us by:

11. Limitations of Liability

To the extent permitted by law, Giraglasnii is not responsible for any indirect, incidental, or consequential damages arising out of the use or inability to use our products, services, or website. Our liability is limited to the total amount paid for the product or service in question.

12. Changes to the Sales Policy

We may update or change this Sales Policy at any time. Any changes will be reflected on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy regularly for any updates or changes.

Thank you for shopping with Giraglasnii! We appreciate your business and are dedicated to offering top-notch products and excellent customer service. Should you have any questions or need assistance, our team is here to help!